Tech Application Consultant C7-31

28 februari 2024 | C7 Application Consultancy

Purpose

Analyses, specifies, and solves service requests, within the Service Level Agreement, to
keep one or several customer applications operational.



Tasks and Responsibilities

  1. Customer satisfaction
    Ensures optimal delivery of solutions to obtain optimal customer satisfaction and
    intimacy.

    Main activities
  • Understands customer needs;
  • Understands the business value of the company solutions for customers;
  • Encourages cooperation between customers and the company.
  1. Technical Specification
    Translates the wishes and requirements of the customer into effective IT solutions,
    within the SLA, by producing the technical specification.

    Main activities
  • Sets up technical requirements with the customer;
  • Sets up technical design based on requirements and the existing installation;
  • Configures and solves incidents;
  • Analyses existing problem areas;
  • Determines improvements and possible solutions;
  • Attends the regular user meetings and issue meetings.
  1. Implementation
    Implements changes within the application, according to the agreed terms, in order to
    adjust the application to the wishes of the customer.

    Main activities
  • Trouble shooting;
  • Develops software;
  • Draws up specifications;
  • Documents the implementation process;
  • Implements changes.
  1. Consulting
    Proactively offers complex technical assistance and advice to pears and customers, in
    order to give optimal support to customers.

    Main activities
  • Advises customers on core application related issues;
  • Communicates with stakeholders which solutions have been chosen and which  actions are being taken;
  • Analyses, recognizes and defines problem situations;
  • Gives advice to customers and users with regards to the possible improvements for example through a consultancy report;
  • Gives advice to customers and users with regards to the implementation.
  1. Quality
    Performs all necessary activities with regards to the incidents within the SLA determined
    specifications, in order for the designated application to become and stay available for
    the customer on a good quality level.

    Main activities
  • Ensures a good usability, integrity and structure of the application;
  • Makes sure the application is thoroughly tested during the several fazes;
  • Makes sure that the application runs synchronous in relation to the functional design;
  • Is responsible for handling requests in the areas of incidents, problems, changes and general application issues;
  • Forwards internal and external actions in order to solve the reported incidents.
  1. Knowledge
    Contributes to the professional development of colleagues in such a way that a
    contribution is made to the future qualitative service in the profession.

    Main activities
  • Transfers knowledge and skills;
  • Assists colleagues with certain activities.
  1. Sales
    Proactively signals potential company-business in order to obtain extra income and increase
    customer satisfaction.

    Main activities
  • Assists in presales cases;
  • Informs account management on possible extra work.
  1. Planning & Administration
    Ensures timely and correct planning and administration, within the company standards and
    agreements and in accordance with customer-administrations, to ensure a professional
    delivery.

    Main activities
  • Ensures timely and correct administration of time sheets;
  • Ensures delivery within time, within budget and agreed quality;
  • Monitors progress of own tasks;
  • Communicates on forehand about possible delays or overrun.



Quantitative

Guiding of 2-4 (junior) consultants.



Job Requirements


Education

  • Bachelor level (HBO or simular).


Experience, knowledge and skills

  • A minimum of 3 years of experience on one or several platforms or a specialization  on one platform as a Jr. Technical Application Consultant or in a similar position;
  • Technical IT knowledge in the area of software development, databases, operating systems and/or network infrastructures.

Competences

A.5 Planning and organizing
A.6 Progress tracking
B.5 Initiative
C.2 Judgement forming
C.3 Decisiveness
C.5 Organization sensitivity
D.2 Verbal communication
D.6 Persuasiveness
E.3 Autonomy