Service Account Manager S4-20

28 februari 2024 | S4 Service Account Management


Is responsible for a single fairly complex service contract (or more simpler contracts)
between customer(s) and the company, in order to deliver -manageable and profitable- services to satisfied customers.

Tasks and Responsibilities

  1. Customer Satisfaction
    Ensures optimal delivery of services as defined in SLA under his/her supervision to obtain
    optimal customer satisfaction and intimacy.

    Main activities
  • Understands the business value of the company services for customers;
  • Ensures satisfying implementation of services also with more modest means;
  • Understands customer needs;
  • Anticipates on new business;
  • Manages/exceeds the customer expectations;
  • Creates and maintains an active network including IT and business.
  1. Tenders
    Delivers commercially feasible tenders for medium seize contracts together with sales that
    can result in well defined services to satisfied customers.

    Main activities
  • Interprets opportunities on feasibility;
  • Advises Commercial Executive and Customer;
  • Creates the contract calculations;
  • Coordinates bid-team and external parties;
  • Books extra business.
  1. Consultancy
    Gives solicited and unsolicited advice to customers on how they should proceed on their system.

    Main activities
  • Consults on (managed) processes;
  • Consults on how to proceed with the application.
  1. Contract management
    Defines and manages contract specifications within cost and schedule for more
    customers, agreed with the stakeholders, resulting in manageable and profitable services
    of predefined quality.

    Main activities
  • Defines contract resources;
  • Defines sub tasks for subcontractors;
  • Validates and accepts the assignment;
  • Informs contract members on operational level structural and in time;
  • Heads operational and tactical contract meetings;
  • Proactively monitors and reviews results of business operations with staff and adjusts deviations;
  • Consults customer on financial issues.
  1. Transfer of knowledge
    Manages and develops functionally the Service Account Management qualities of junior

    Main activities
  • Coaches on the job;
  • Transfers knowledge;
  • Assists with complex activities.
  1. Administration
    Defines, maintains and interprets contract administration, within the rules of the company
    accounting, in order to achieve correct accounting.

    Main activities
  • Calculates subsequently the real costs;
  • Judges on invoices and accounts;
  • Records all financial data;
  • Prepares invoices.
  1. Trendwatching
    Analyses trends and market information of the SAM- and Service- specialism in order to
    ensure optimal assistance to customers and peers.

    Main activities
  • Defines a vision on the specialism suitable for customer situations;
  • Takes initiative for trendsetting.


Contract budget up to € 1 million.
The project team is up to 6 active fixed members and up to 6 flexible members.

Job Requirements


  • BSc level (HBO or simular).

Experience, knowledge and skills

  • More than 2 years experience on junior level;
  • Knowledge on ASL/BiSL level.


A.5 Planning and Organizing
B.1 Self-Employed
B.3 Networking
C.8 Organizing own work
D.2 Verbal presentation
D.4 Listening
E.3 Autonomy
E.4 Perseverance