Purpose
Purpose
Assists in executing business design, business implementation and core consulting assignments to allow the customers to improve their business.
Tasks and Responsibilities
- Customer satisfaction
Participates in optimal delivery of business solutions to obtain optimal customer
satisfaction and intimacy.
Main activities
- Has basic understanding of customer needs;
- Encourages cooperation between customers and the company.
- Consultancy and support
Participates in executing core consulting assignments and Business Process
Design/implementation assignments to enable customers to improve their position in the
market.
Main activities
- Gathers requirements on operational level;
- Designs partial solutions towards customers (e.g. detailed process/functional design and Impact Analyses);
- Supports customers on operational level in improving their processes and IT;
- Executes tasks within agreed time and budget;
- Implements parts of business solutions on operational level.
- Sales
Proactively signals potential business in order to obtain extra income and increase
customer satisfaction.
Main activities
- Assists in presales cases;
- Informs account management on possible extra work.
- Planning & Administration
Ensures timely and correct planning and administration, within the standards and
agreements and in accordance with customer-administrations, to ensure a professional
delivery.
Main activities
- Ensures timely and correct administration of time sheets;
- Ensures delivery within time, within budget and agreed quality;
- Monitors progress of own tasks;
- Communicates on forehand about possible delays or overrun.
Quantitative
Up to 85% of hours are productive or payable (to be defined in the yearly job plan).
Job Requirements
Education
- BSc level.
Experience, knowledge and skills
- Has zero to three years of experience in business consulting areas (e.g. CRM, BPM, change management, customer interaction management (either manned channels or human assistant channels for online customer interaction), PM etc.).
Competences
A.6 Progress tracking
B.2 Market orientated
B.5 Initiative
C.5 Organisation sensitivity
C.9 Conceptual thinking
C.10 Eye for detail
D.1 Verbal communication
D.2 Verbal presentation
D.9 Sociability
E.1 Adaptability
E.5 Flexibility