Purpose
Executes business design and business implementation and core consulting assignments,
driven by a good understanding of business processes in defined consultancy areas, to
allow the customers to improve their business.
Tasks and Responsibilities
- Customer satisfaction
Ensures optimal delivery of business solutions to obtain optimal customer satisfaction and
intimacy.
Main activities
- Understands customer needs;
- Understands the business value of the solutions for customers;
- Encourages cooperation between customers and the company.
- Consultancy and support
Executes core consulting assignments and business design and business implementation
assignments to enable customers to improve their position in the market.
Main activities
- Analyses and translates business concepts to clear IT concepts;
- Advises customers on business cases, business requirements and business design;
- Describes business processes;
- Suggests improvements;
- Implements parts of business solutions on operational level.
- Sales
Proactively signals potential business in order to obtain extra income and increase
customer satisfaction.
Main activities
- Assists in presales cases;
- Informs account management on possible extra work.
- Planning & Administration
Ensures timely and correct planning and administration, within the company standards and
agreements and in accordance with customer-administrations, to ensure a professional
delivery.
Main activities
- Ensures timely and correct administration of time sheets;
- Ensures delivery within time, within budget and agreed quality;
- Monitors progress of own tasks;
- Communicates on forehand about possible delays or overrun.
- Transfer of knowledge
Takes initiative in the development of qualities of junior business consultants.
Main activities
- Follows future business trends and needs;
- Assists juniors with complex activities.
Quantitative
- 85% of hours are productive or payable (to be defined in the yearly job plan);
- Independently scores order intake up to 50k euro yearly.
Job Requirements
Education
- BSc level.
Experience, knowledge and skills
- Has more than 3 years BC experience in common business consulting areas (e.g. CRM, BPM, change management, customer interaction management (either manned channels or human assistant channels for online customer interaction), PM etc.);
- Is experienced in project management.
Competences
A.5 Planning and organizing
B.3 Networking
C.1 Problem analyses
C.8 Organizing own work
D.3 Written communication
D.6 Persuasiveness
D.7 Negotiating
E.2 Stress resistant