Quality Assurance Officer S5-20

Purpose

To establish, maintain and improve the quality system within the Company, such that the quality system provides effective support to achieve the objectives of the Company and meets the required quality standards under supervision of a senior or the manager.

 Tasks and Responsibilities

1. 1 Quality Management

The co-creation and updating of the Managament Handbook by the preparation, modification and co-implementation of procedures and work instructions, under supervision of the Manager, providing the system or the process to be adapted to the standard and/or the current organizational situation.

Main activities:

• Creating and modifying complex procedures and work instructions and supporting the business managers in the implementation;
• Verification of the established procedures and work instructions with practice (internal audit);
• Document in accordance with the requirements of the standard;
• Keep knowledge up-to-date regarding the quality standards.

2. Corrective and preventive actions, management reports
Initiating and communicating corrective and preventive actions, which are formulated on the basis of quality information obtained from various quality measurements and / or on the basis of received problem-and-correct messages.

Main activities

• Receiving and archiving complex problem / improvement report forms and, defining in consultation with manager,appropriate measures;
• Handling customer complaints and monitor their progress.

3. Improvements of the operational process

Suggesting improvements or changes to moderate complex operational processes, based on knowledge and understanding of the business processes in order to improve quality and/or the effectiveness of the process concerned.

Main activities

• Analyzing processes concerning efficiency and error risks
• Consultation process with responsible managers and employees
• Developing proposals for improvement.
• Evaluation of improvements made.

4. External audits
Coordinating external audits by customers, certification bodies or suppliers, based on the wishes of the external auditor, in order to enable them to verify the operation of the quality system and to validate the standard of the quality system.

Main activities

• Creating and scheduling internal and external meetings.
• Supervising the external auditor during the visit.
• Processing of audit results.

5.    Drafting quality plans

At the request of customers, management or on its own initiative, preparation of quality plans, in order to get existing procedures and work instructions in line with specific contract or project demands.

Core activities:

• Develops independently Internal audits/execute;
• Inventory of contract / project-specific activities;
• A description of those activities with responsibilities and authorities and where necessary appropriate procedures and / or work instructions;
• Ensuring that contract / project specific quality records required by the client are kept and available.

 Quantitative

Job Requirements

Education

BSc/MSc level

Experience, knowledge and skills

More than 3 years

Good knowledge of ISO and other Quality Systems

Competences