Sr Service Account Manager S4-30

Laatst bijgewerkt: woensdag 12 mei 2021



Is responsible for one or more complex service contracts between customers and the company, in order to deliver -manageable and profitable- services to satisfied customers.

Tasks and Responsibilities

  1. Customer Satisfaction
    Ensures optimal delivery of services as defined in SLA under his/her supervision to obtain
    optimal customer satisfaction and intimacy.

    Main activities
  1. Tenders
    Delivers commercially feasible tenders for large contracts together with sales that can
    result in well defined services to satisfied customers.

    Main activities
  1. Consultancy
    Gives solicited and unsolicited advice to large customers on how they should proceed with the applications within their customer interaction environment.

    Main activities
  1. Contract management
    Defines and manages large and complex contract specifications within budget and SLA’s
    for multiple customers, agreed with the stakeholders, resulting in manageable and
    profitable services of predefined quality.

    Main activities
  1. Transfer of knowledge and People Management
    Manages and develops functionally of the Service Account Management qualities of junior peers.

    Main activities
  1. Administration
    Defines, maintains and interprets contract administration, within the rules of the company
    accounting, in order to achieve correct accounting.

    Main activities
  1. Trendwatching
    Analyses trends and market information of the SAM- and Service- specialism in order to
    ensure optimal assistance to customers and the company.

    Main activities


Contract budget up to € 2 million
The project team is up to 10 active fixed members and up to 10 flexible members.

Job Requirements


Experience, knowledge and skills



A.4 Delegating
C.2 Judgment forming
C.4 Vision
C.5 Organization sensitivity
D.3 Written communication
D.8 Impact
E.2 Stress resistant