Sr System Manager S2-30

Laatst bijgewerkt: woensdag 12 mei 2021
 

 

Purpose


Independently manages large and complex IT systems and networks, within the defined specifications and
agreements with the manager, in order for the client to use these systems as optimal as
possible.


Tasks and Responsibilities

  1. System and Network Management
    Takes care of (or delegates) all the management tasks within the agreements with the
    manager and client, in order for the service level to be achieved.

    Main activities
  1. Incident management
    Solves and reports back (or delegates) reported incidents, within the appointments made
    with the manager and/or client, to have the system functioning properly again.

    Main activities
  1. Documentation
    Completes and coordinates reports and documentation on time and correctly with regards
    to the managed IT environments, in compliance with the management agreements, in
    order to make optimal management possible.

    Main acitivities
  1. Consultancy
    Plays a leading role in giving advice on complex system-technical issues to clients,
    colleagues and the (BU) Manager, within own area of expertise, to the satisfaction of the
    receiver of advice and within the time target.

    Main activities
  1. Sales
    Proactively signals potential company-business in order to obtain extra income and increase
    customer satisfaction.

    Main activities
  1. Planning & Administration
    Ensures timely and correct planning and administration, within the company standards and
    agreements and in accordance with customer-administrations, to ensure a professional
    delivery.

    Main activities
  1. Replacement
    Keeps colleagues up to date with regards to work instructions, procedures and customer documentation, according to specifications, in order for the necessary work to be taken over in absence of the employee.

    Main activities

 


Job Requirements


Education


Experience, knowledge and skills

 

Competences

A.4 Delegating
A.5 Planning and Organizing
C.2 Judgment forming
C.3 Decisiveness
C.4 Vision
D.9 Sociability
E.3 Autonomy