Program Manager C3-40

Purpose

Defines and manages several large and high risk projects (national and international) with
very complex and/or unstable financial and business requirements or unproven
technology, hard to define or to predict, in order to deliver a solution within predefined
quality, time and budget.

Tasks and Responsibilities

1. Customer satisfaction
Ensures optimal delivery of solutions as defined in project plans under his/her supervision
to obtain optimal customer satisfaction and intimacy.

Main activities

• Understands customer needs for all customers;
• Understands the business value of the company solutions for customers;
• Encourages cooperation between customers and the company.

2. Project plan
Defines project specifications and planning, agreed with the stakeholders, resulting in a
manageable project plan.

Main activities

• Validates and accepts the assignment;
• Defines project resources;
• Defines sub tasks for subcontractors.

3. Project Coordination
Actively coordinates all required resources in the projects, within the scope of the project
plans, in order to deliver a solution within predefined quality, time and budget.

Main activities

• Defines and distributes project documents;
• Proactively communicates to all parties involved;
• Maintains the agreements with customers;
• Monitors projects in relation with project plans;
• Manages risks;
• Leads the project team;

4. Sales
Proactively signals and generates new company-business in order to obtain extra income and
increase customer satisfaction

Main activities

• Informs account management on possible extra work;
• Negotiates with customer for additional work;
• Produces independently commercially feasible proposals;
• Takes the lead in (parts of) large and complex sales cases (national and international);
• Generates leads from own network.

5. Planning & Administration
Ensures timely and correct planning and administration of the project and the team within
the company standards and agreements and in accordance with customer-administrations, to
ensure a professional delivery.

Main activities

• Ensures timely and correct administration of time sheets of the project team;
• Ensures team and project delivery within time, within budget and agreed quality;
• Records all financial data;
• Prepares project invoices and accounts;
• Monitors progress of team;
• Communicates on forehand about possible delays or overrun.

6. Trendwatching
Analyses trends and market information in order to ensure update project management
knowledge within the company.

Main activities

• Defines a vision on project management;
• Takes initiative for trendsetting;
• Leads opinion within the company.

7. Competence and knowledge development
Develops and coaches (Sr.) project managers in order to assist them in their growth.

Main activities

• Coaches (Sr.)project managers;
• Contributes with creative ideas on maintaining and improving team morale
• Develops Training Plan;
• Initiates activities to build up knowledge in the project management group;
• Ensures knowledge is embedded;
• Assists others with complex activities;
• Prioritizing strategic versus on-going commitments.

Quantitative

Budget per project or several projects over € 1 million
The project team is up to 15 active project members.

Job Requirements

Education

• BSc level

Experience, knowledge and skills

• More than 10 years project management experience in IT projects
• Level IPMA-C and certification such as Prince 2 Practitioner

Competences

A.3 Coaching
B.3 Networking
C.1 Problem analyses
C.4 Vision
C.5 Organization sensitivity
D.2 Verbal presentation
D.8 Impact
E.3 Autonomy