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Lead Business Consultant C1-40

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Laatst bijgewerkt: woensdag 12 mei 2021

 

Purpose


Leads several simultaneous business design and business implementations and core
consulting assignments, driven by a unique understanding of business processes on
management level, to allow the customers in different areas to improve their
business strategy.

 

Tasks and Responsibilities

  1. Customer satisfaction
    Ensures optimal delivery of strategic solutions as defined in project plans under his/her
    supervision to obtain optimal customer satisfaction and intimacy.

    Main activities
  • Manages the customer-expectations with respect to company possibilities;
  • Monitors, maintaining and enhancing customer relations;
  • Anticipating on new business.
  1. Strategy
    Follows future business trends and needs and translates these trends to suggestions for
    innovative new concepts.

    Main activities
  • Signals SWOT in company markets;
  • Generates new ideas and concepts in company-portfolio to customers;
  • Delivers publications on BC subjects;
  • Appears in seminars.
  1. Consultancy and support
    Leads business design/implementation assignments on a strategic level, based on future
    business trends to enable customers in different areas to achieve and maintain the
    leading position in the market.

    Main activities
  • Advises customers on senior management level on strategic core business related issues;
  • Operational excellence;
  • Translates Business concepts to clear IT concepts.
  1. Sales
    Proactively signals and generates new company-business in order to obtain extra income and
    increase customer satisfaction.

    Main activities
  • Informs account management on possible extra work;
  • Negotiates with customer for additional work;
  • Produces independently commercially feasible proposals;
  • Takes the lead in (parts of) large and complex sales cases (national and international);
  • Generates leads from own network.
  1. Planning & Administration
    Ensures timely and correct planning and administration of the project/contract team within
    company standards and agreements and in accordance with customer-administrations, to
    ensure a professional delivery.

    Main activities
  • Ensures timely and correct administration of time sheets of the project/contract team;
  • Ensures team delivery within time, within budget and agreed quality;
  • Monitors progress of project/contract team;
  • Communicates on forehand about possible delays or overrun.
  1. Transfer of knowledge
    Takes initiative in the development of qualities of business consultants.

    Main activities
  • Contributes with creative ideas on maintaining and improving team morale;
  • Develops Training Plan;
  • Initiates activities to build up knowledge in the BC group;
  • Assists others with complex activities;
  • Prioritizing strategic versus on-going commitments;
  • Coaching other team members.

 

Quantitative

  • Team size up to 15 consultants;
  • Independently scores order-intake up to 500k euro yearly.

 

Job Requirements


Education

  • MSc level;


Experience, knowledge and skills

  • Has more than 10 years BC experience in many common business consulting area’s (e.g.
  • CRM, BPM, change management, customer interaction management (ider manned channels or human assistant channels for online customer interaction), PM etc);
  • Is Experienced in Program Management.

Competences

A.2 Team managing
A.3 Coaching
A.8 Conflict handling
B.4 Taking risks
C.6 Social, Political and economical awareness
C.7 Creativity
E.3 Autonomy