CoachIT, ervaren managers in people management en management development in ICT.

Assistant Service Account Manager S4-10

 

 

Purpose


Is responsible for a single sub service or less complex local service contracts between
customers and the company, in order to deliver -manageable and profitable- services to satisfied customers.


Tasks and Responsibilities

  1. Customer Satisfaction
    Ensures optimal delivery of services as defined in SLA under his/her supervision to obtain
    optimal customer satisfaction and intimacy.

    Main activities
  • Understands customer needs;
  • Anticipates on new business.
  1. Tenders
    Assists senior and sales in commercially feasible tenders.

    Main activities
  • Creates contract calculations for parts of tender;
  • Is involved in bid-teams;
  • Books extra business.
  1. Consultancy
    Gives solicited and unsolicited advice to customers on how they should proceed on their
    system.

    Main activities
  • Consults on (managed) processes;
  • Consults on how to proceed with the application.
  1. Contract management
    Defines and manages contract specifications within cost and schedule for one customer,
    agreed with the stakeholders, resulting in manageable and profitable services of
    predefined quality.

    Main activities
  • Defines contract resources;
  • Informs contract members on operational level, periodically and in time;
  • Heads monthly evaluation meetings;
  • Proactively monitors and reviews results of business operations with staff and adjusts  deviations;
  • Consults customer on financial issues.
  1. Administration
    Defines, maintains and interprets contract administration, within the rules of the company
    accounting, in order to achieve correct accounting.

    Main activities
  • Calculates subsequently real costs;
  • Judges on invoices and accounts;
  • Records all financial data;
  • Prepares invoices.



Quantitative

Contract budget up to € 0.2 million.
The project team is up to 4 active fixed members and up to 6 flexible members.



Job Requirements


Education

  • BSc level (HBO or simular).


Experience, knowledge and skills

  • More than 2 years experience in ICT;
  • Knowledge on ITIL level.

 

Competences

A.6 Progress tracking
B.5 Initiative
D.1 Verbal communication
D.6 Persuasiveness
D.7 Negotiating
D.9 Sociability
E.5 Flexibility