(Business) Unit Manager G1-20
Laatst bijgewerkt: woensdag 12 mei 2021
Purpose
Leads and organizes a major Business Unit or department (‘unit’), in accordance with
strategy and mission, approved by (Managing) Director, in order to secure the continuity of the unit.
Tasks and Responsibilities
- Business Plan
Develops and executes the (yearly or new) business plan, within strategy and mission,
to ensure future business of the unit.
Main activities
- Defines a vision on part-market and business portfolio;
- Analyses and assesses market opportunities and possibilities and growth (SWOT);
- Determines (existing and new) customer potential;
- Defines financial performance;
- Determines required (human) resources;
- Plans quality improvements;
- Determines further action plans to meet needs of stakeholders.
- Business Management
Leads the unit towards objectives within business plan to ensure profitable business and contend staff and customers.
Main activities
- Leverages between customer needs and the company possibilities;
- Manages daily operation of the unit;
- Markets new solutions and products effectively;
- Develops and monitors primary goals;
- Proactively monitors and reviews results of business operations with staff and adjusts deviations;
- Reports progress to (Managing) Director at the right time.
- Customer satisfaction
Ensures optimal delivery of the company portfolio as defined in the business plan to ensure
optimal customer intimacy and satisfaction.
Main activities
- Understanding customer needs and wants;
- Understanding the business value of the company solutions for customers;
- Ensures satisfying implementation of solutions within agreement with customer and efficiently allocating employees and resources;
- Stimulates cooperation between customer and company;
- Utilizes continuous quality improvement philosophies, techniques and tools.
- Employee Satisfaction
Manages the unit staff, according to the HR policies of the company, to ensure the staff to
cooperate in a motivated and ambitious manner.
Main activities
- Consults, coaches and assesses direct reports;
- Motivates the unit by vision and stimulating cooperation and synergy;
- Identifies and develops leadership;
- Establishes organizational structure of the unit and assigns authority;
- Manages activities on Health & Safety and environment.
- External Communication
Represents the organization on the right level to external stakeholders in order to maximize the continuity of the unit.
Main activities
- Customers, government agencies;
- Introduces new customer contacts;
- Keeps up with existing customer relations;
- Leads seminars.
Quantitative
Yearly turnover up to € 2M (million)
Number of employees up to 515
Job Requirements
Education
- 5 years managerial knowledge and experience in IT organizations on BSc level
- Training for senior management positions
Competences
A.7 Strategic thinking
C.4 Vision
C.5 Organizing own work
D.8 Impact
E.3 Autonomy
E.4 Perseverance